It appears some new Lexus owners are encountering an unexpected situation: receiving only one key fob at the time of vehicle delivery. This issue, stemming from supply chain disruptions, has left some customers waiting months for a second key. One Lexus buyer recently shared their experience, highlighting a potential communication gap at dealerships regarding this matter.
Initially, the owner was concerned about receiving only one key fob for their new Lexus. Upon revisiting the dealership, they discovered a helpful workaround: the “digital key” feature. This technology allows a smartphone to function as a key fob, enabling vehicle starting and operation. This digital key provided an immediate solution for households needing multiple drivers.
Further investigation at the dealership revealed that Lexus is actively addressing the key fob shortage. The representative indicated that second key fobs were becoming available for vehicles manufactured in November 2023 and earlier. This suggests a backlog, but also signals that Lexus is working to catch up and fulfill the expected two key fobs for each vehicle. The dealership’s technology specialist even hinted at a future where all new Lexus buyers receive two physical key fobs at delivery.
For those considering a new Lexus, especially a 2024 model, it’s wise to inquire about the key fob situation upfront. While the digital key offers a convenient interim solution, understanding the potential timeline for receiving a second physical key fob is crucial for informed decision-making and managing expectations. Dealership transparency on this issue is key to ensuring customer satisfaction and a smooth ownership experience.
