It’s an exciting moment picking up your brand new Mercedes AMG. You’ve invested in performance, luxury, and the prestige of the AMG badge. However, some owners have been surprised to discover they weren’t given everything they were supposed to receive, specifically, the AMG key fob. This issue, while seemingly minor, can detract from the overall ownership experience and leave owners feeling shortchanged.
The AMG key fob isn’t just a regular car key; it’s a symbol of the high-performance nature of your vehicle. Typically, AMG models come with a special, distinctively styled key fob that differentiates them from standard Mercedes-Benz keys. This key fob often features AMG branding and may have unique design elements reflecting the sporty character of the car. It’s part of the premium package and an expected element when purchasing an AMG vehicle.
Imagine the frustration of discovering, months after purchasing your demo GLA45 AMG, that you were supposed to receive this special key fob but it was never provided. This is exactly what happened to one owner who stumbled upon the issue while researching online. Upon contacting the dealership, they confirmed that AMG models do indeed come with an AMG key fob. The dealership, to their credit, acknowledged the oversight and promised to rectify the situation by sending the missing key fob.
Mercedes-Benz themselves also responded to the owner’s query, expressing regret for the inconvenience and opening an investigation into the matter. This indicates that the issue isn’t isolated and Mercedes-Benz takes such customer concerns seriously.
So, what should you do if you’ve purchased a Mercedes AMG and suspect you might be missing your AMG key fob? Firstly, contact your dealership immediately. Politely inquire whether your specific model should have come with an AMG key fob and if so, why it wasn’t provided at the time of handover. Reference your vehicle’s specifications and the standard features expected with AMG models.
If you don’t receive a satisfactory response from the dealership, escalate the issue to Mercedes-Benz customer service in your country. Clearly explain the situation, providing your vehicle details and purchase date. Persistence is key. As the experience of the owner above demonstrates, highlighting the issue can lead to a resolution and ensure you receive what you are entitled to.
Receiving the AMG key fob is more than just getting an extra key; it’s about the principle of receiving the complete package you paid for. It’s a small but significant detail that contributes to the pride of owning a Mercedes AMG. Don’t hesitate to advocate for yourself and ensure your AMG ownership experience is complete, right down to the key in your pocket.
