Experiencing the thrill of acquiring a new Mercedes-AMG vehicle is often unparalleled. However, some owners encounter an unexpected issue shortly after taking delivery – a missing Amg Key Fob. This problem, while seemingly minor, can be frustrating for new owners eager to enjoy every aspect of their high-performance vehicle. One owner’s experience highlights this exact issue and the steps they took to resolve it.
Like many others, this owner purchased a demo GLA45 AMG and later discovered, quite by chance, that an AMG key fob was supposed to be included. Upon realizing it was missing, they contacted the dealership, Mercedes-Benz UK, and even Mercedes-Benz Germany to address the oversight. The dealership acknowledged the issue, confirming that AMG models do indeed come with a special AMG key fob. They offered no explanation for its absence during handover but thankfully agreed to source and send one to the owner.
Mercedes-Benz also responded, expressing regret for the inconvenience and opening an investigation into the matter. This situation underscores a potentially widespread problem where AMG key fobs are not consistently provided to new owners at the point of sale.
If you find yourself in a similar situation with a missing AMG key fob, here are the recommended steps to take:
- Contact Your Dealership Immediately: Your first point of contact should be the dealership from where you purchased your AMG. Clearly state that your AMG key fob was missing from delivery and request them to provide it. Reference your vehicle details and purchase date for quicker processing.
- Escalate to Mercedes-Benz Customer Service: If the dealership is unresponsive or unhelpful, escalate the issue to Mercedes-Benz customer service in your country. Provide them with the details of your case, including dealership interactions and vehicle information. Persistence is key.
- Document Everything: Keep records of all communications, including emails and phone calls, with both the dealership and Mercedes-Benz. This documentation can be crucial in resolving the issue efficiently.
By taking these steps, owners can proactively address the missing AMG key fob issue and ensure they receive all components that come with their vehicle. It’s important for AMG owners to be aware of this potential oversight and to advocate for themselves to ensure a complete and satisfactory ownership experience.
