For those in the automotive community and especially BMW enthusiasts, the digital key fob represents a leap in convenience and modern technology. At Gates Innovations, we understand the anticipation that comes with ordering your Bmw Digital Key Fob and want to address any concerns regarding order fulfillment. This update is to provide clarity and address any unfulfilled orders, ensuring you are well-informed about the process.
We sincerely appreciate your orders and the incredible support shown throughout this digital key journey. We recognize that many early adopters are still awaiting their keys, and we deeply apologize for the delays experienced. We are committed to rectifying this situation and are working diligently to get every key checked, modified, and shipped as swiftly as possible.
Several factors have contributed to these delays. Transparency is key, and we want to share the primary reasons for the hold-up in getting your BMW digital key fob to you.
Reasons for BMW Digital Key Fob Order Delays
Firstly, to ensure our customers receive the most advanced product, we expedited the final release version of the BMW digital key. This means that every digital key order will be upgraded to the latest user interface (UI) and benefit from hardware performance enhancements. These upgraded keys are now in hand, and we are processing modifications and fulfilling orders in a sequential manner, based on when they were received.
Secondly, unforeseen circumstances arose with a necessary relocation of our workshop. This unexpected move introduced an additional delay in our operations. We are on track to finalize the lease for a new space this week and aim to be fully operational in the new location by next weekend.
Lastly, Gates Innovations began as a passion project rooted in automotive design and manufacturing. Recently, a transition into a demanding new professional role, involving more business travel than initially anticipated, has impacted our operational bandwidth. To address this, we are actively taking steps to bring in additional support to effectively manage the current backlog and ensure timely fulfillment moving forward.
General Updates Regarding Your BMW Digital Key Fob Order
To keep you informed, here are some general updates concerning your BMW digital key fob order:
- The shipping address provided in your confirmation email is indeed a UPS store, which securely manages our package handling and shipping services.
- If your tracking number indicates ‘delivered,’ rest assured that we have received your key for modification. In the extremely unlikely event that a key marked ‘delivered’ to the shipping address is lost and cannot be located (which has not occurred to date), Gates Innovations is committed to ensuring no customer is left without resolution. We will cover the costs associated with replacing your key directly through BMW.
- Once your key is checked into our system, you will receive an automated tracking notification. This notification is generated when we prepare your shipping label. Following this notification, your key is typically shipped within 2-4 business days.
- The initial UI of your BMW digital key fob will feature the Gates Innovations logo. However, for personalization, you can easily change this emblem. Simply hold your finger on the logo for 10 seconds to access a screen where you can select a different emblem of your choice.
To enhance communication and provide better real-time updates, we will be launching a dedicated Discord server. This platform will offer improved visibility on ongoing developments and provide exclusive access for our valued customers to information on upcoming projects and updates related to your BMW digital key fob. Invitations to join the Discord server will be shared as soon as it is available.
We deeply appreciate your continued patience and understanding throughout this process. We are dedicated to completing your BMW digital key fob order as quickly as possible. If, however, the wait time has become untenable, we completely understand. If you would prefer to request a refund, please send a separate email to [email protected], detailing your preferred method of resolution. For any further questions or concerns, please do not hesitate to reach out. We are here to assist you. Thank you again for your support and trust in Gates Innovations.
