Many car owners understand the sinking feeling when a persistent issue plagues their vehicle, especially when it impacts crucial functions like steering. For owners of the 2017 Chrysler Pacifica, steering problems have surfaced as a recurring and frustrating theme. This is the story of one owner’s two-year battle with their ’17 Pacifica, highlighting the common issues and potential solutions that other owners might find relatable and helpful.
The journey began shortly after purchasing a used 2017 Pacifica with 23,000 miles. Immediately after driving off the dealer lot, a slight steering wheel misalignment was apparent. A return trip to the dealership resulted in an alignment, which temporarily resolved the issue for about a year. However, as is often the case with vehicle problems, this was just the beginning.
Soon, the alignment issue resurfaced, accompanied by a disconcerting knocking noise emanating from the driver’s side. Suspecting suspension issues, the owner returned to the dealership. This time, the dealer replaced the top strut assemblies under warranty. The knocking ceased, but a new symptom emerged: a subtle vibration felt during hard turns on inclines. While not immediately alarming, this marked another step in the escalating saga of steering concerns.
The situation deteriorated further when clunking noises returned, and the steering felt significantly compromised, particularly under hard braking at higher speeds. Wheel bearings and tie rod issues were suspected, prompting yet another visit to the dealership. However, this time, the diagnosis was different and potentially more expensive: a failing steering rack. The estimated repair cost was a staggering $4,000, without a guarantee that this was indeed the root cause. Understandably hesitant to invest such a large sum without certainty, the owner decided to postpone this repair.
Fast forward to 2021, after a move to Florida. Driving on winding backroads highlighted a new and concerning symptom: the steering wheel would stick noticeably between the 2 and 3 o’clock positions, specifically when turning right. This sticking was severe enough to require physical force to “free” the wheel. A local Florida dealer acknowledged the seriousness of the issue, echoing the possibility of a steering rack problem, particularly due to the electric power steering system in the Pacifica. The dealer suggested purchasing a Mopar rack online for a potentially lower price, but installation costs still hovered around $2,500.
Now with 68,000 miles on the odometer and nearing the end of the loan payments, the owner is facing the inevitable steering rack replacement at a local independent shop. This personal account underscores the frustrating and potentially costly steering problems that can affect 2017 Pacifica models. While this owner’s journey is ongoing, sharing such experiences is crucial for other Pacifica owners facing similar symptoms, potentially guiding them towards quicker diagnoses and more informed repair decisions. The hope is that replacing the steering rack will finally resolve these long-standing issues and restore confidence in their 2017 Pacifica’s steering system.
