OVERVIEW
At Keyfobx.com, we are committed to ensuring your complete satisfaction, especially when it comes to your Grand Highlander Key Fob needs. We understand that purchasing a new key fob or dealing with replacements can sometimes be uncertain. Our mission is to provide you with not only top-quality products but also a straightforward and customer-friendly return and exchange process. We believe in clear, transparent policies, making your experience with us as smooth and hassle-free as possible.
RETURN POLICY for Grand Highlander Key Fobs
Your peace of mind is paramount. If for any reason you are not entirely satisfied with your Grand Highlander key fob purchase, you can return it within 30 days from the delivery date of your order. To ensure a smooth return process, please take note of the following guidelines:
Key fobs must be returned in the same condition as they were received. This means ensuring the key fob is undamaged and, ideally, in its original packaging to qualify for a full refund. If the returned key fob is not in its original condition, a partial refund may be issued to account for refurbishment or diminished value. In cases where the key fob cannot be restored to its original condition, the refund amount will be based on the current market value of the key fob in its returned condition, minus a 20% restocking fee. For “Special Order” key fobs, which may include programmed or customized units, a 40% restocking fee will apply.
Please note that shipping fees are non-refundable.
To initiate a return, simply log into your account on keyfobx.com, navigate to “MY ACCOUNT,” then “order history,” locate the relevant order, and click “Return this item.” While most Grand Highlander key fobs are returnable, there might be specific instances of non-returnable products or services. Any exceptions will be clearly stated in the product description on our website.
Order cancellations for Grand Highlander key fobs are possible only before the order has been shipped. If you need to cancel an order, please contact us immediately.
RETURN PROCEDURE for Grand Highlander Key Fobs
Returning your Grand Highlander key fob is designed to be simple. The first step is to request a Return Merchandise Authorization (RMA). This can be easily done in the “MY ACCOUNT” section of our website, next to the order containing the key fob you wish to return. After selecting the key fob and specifying the reason for return, you will receive detailed return instructions, including the return shipping address and any specific packaging guidelines.
EXCHANGE PROCEDURE for Grand Highlander Key Fobs
If you need to exchange your Grand Highlander key fob, we offer two convenient options to suit your needs:
Option 1 (Standard Exchange): Begin by following the standard return procedure to request an RMA for the key fob you want to exchange. In your return request, clearly indicate the exact Grand Highlander key fob model or type you wish to exchange it for. Upon receiving your returned key fob, we will promptly process the exchange and ship out the new key fob. If there is any difference in price between the original and exchanged key fob, we will either refund you the difference or charge the additional amount, as applicable.
Option 2 (Expedited Exchange): For a faster exchange, you can order the new Grand Highlander key fob you need directly over the phone or through our website. Request to include a prepaid shipping label with your new order. Use this label to send back your original key fob purchase for a refund once the new one arrives. This option ensures you receive your replacement key fob quickly while still allowing for the return of the initial purchase.
DEFECTIVE, DAMAGED, OR INCORRECT Grand Highlander Key Fobs
We take utmost care in ensuring your Grand Highlander key fob arrives in perfect condition. However, in the rare event that your key fob arrives defective, damaged during shipping, or is incorrect, please contact our customer service department without delay. It is crucial that you do not attempt to use or program the key fob if it is defective or incorrect. We will immediately arrange for a replacement key fob to be sent to you and provide a prepaid return shipping label for the return of the defective or incorrect key fob. Please ensure the key fob is returned to us within 30 days. If the damage is clearly due to shipping, we will also initiate a damage claim with the shipping courier.
RISK OF LOSS
For every Grand Highlander key fob order, we provide a tracking number. Once the shipping carrier’s tracking system confirms that your package has been successfully delivered to the address you provided, we are no longer responsible for replacements in case of loss or theft. It is your responsibility to ensure the security of your delivery location once the package is marked as delivered.
ORDER CANCELLATIONS for Grand Highlander Key Fobs
If you need to cancel your Grand Highlander key fob order, please be aware that cancellation requests may take up to 24 business hours to process. This timeframe is necessary as the cancellation process involves several steps, including system updates, inventory adjustments, and potentially stopping the order at the shipping stage. Given the speed of our order processing, we advise against purchasing alternative key fobs until you have received final confirmation that your cancellation request has been successfully processed.
REFUNDS & CREDITS for Grand Highlander Key Fob Returns
Once your returned Grand Highlander key fob is received and accepted, we will process your refund using the same payment method you used for the original purchase. The refund amount will include the original purchase price of the key fob, excluding any shipping charges. You will receive an email confirmation once your return has been processed and the credit has been issued. Please allow 5-7 business days for the refund to appear in your account, depending on your financial institution.
