Sometimes, returns are necessary. At Keyfobx.com, your satisfaction is paramount, especially when it comes to accessories for your prized vehicles like Corvette Key Fob Covers. Our goal is to ensure a smooth and straightforward return process. Should you receive an incorrect, damaged, or less-than-perfect product, particularly your new Corvette key fob cover, please reach out to us immediately. We’re committed to swiftly rectifying the situation and ensuring you receive exactly what you ordered. For all returns, obtaining a Return Merchandise Authorization (RMA) number is essential.
Options for Credit on Returned Items
When returning an item, such as a Corvette key fob cover, that you no longer desire, you have the following credit options, provided all return guidelines are met:
- Full Store Credit: Receive complete store credit for the product’s value, excluding original shipping fees. This allows you to easily choose another item from our extensive catalog, perhaps a different style of Corvette key fob cover or another accessory.
- Credit Card Refund: Opt for a refund to your original credit card, which will be the product price minus a 20% restocking fee and excluding original shipping charges.
Keyfobx.com Return Policy
To ensure a hassle-free return experience, please be aware of the following aspects of our policy, especially when considering returning items like Corvette key fob covers:
- Electrical and Electronic Products: Please note that Keyfobx.com cannot accept returns on electrical or electronic products under any circumstances.
- Vinyl Stripe Kits: Returns on vinyl stripe kits are not accepted as these are custom-made to order. These are non-refundable and cannot be exchanged.
- Custom-Made-to-Order Items: Items that are custom-made to order, including embroidered floor mats, interior embroidered items, and car covers, are non-returnable.
- Used Items: Used items cannot be returned under any circumstances. Please ensure any Corvette key fob cover you wish to return is in new, unused condition.
- Improper Use or Installation: We are not liable for items damaged due to incorrect use or installation.
- RMA Timeframe: Returned products must reach our Returns Processing Center within 10 business days from the date the Return Merchandise Authorization (RMA) number is issued, or they may be refused.
- RMA Number on Shipping Label: RMA numbers must be clearly visible on the shipping labels we provide. Please do not write on the exterior of the box itself.
- Original Condition and Packaging: All returned items, including Corvette key fob covers, must be returned in their original packaging, complete with all original materials, and in perfect, new condition.
- Non-Refundable Shipping Fees: Shipping and handling charges are non-refundable, and you are responsible for insuring return shipments.
- Free Shipping Promotions: For products purchased during a Free Shipping promotion that are returned, standard shipping charges may be deducted from the refund amount.
- Policy Deviations: Any deviation from the outlined return process may lead to delays or refusal of your refund and could incur an additional restocking fee of up to 30%.
- Restocking Fee: A restocking fee of up to 25% may be applied to all returns at our discretion.
- Return Window: Returns must be initiated within 30 days of receiving your product, such as a Corvette key fob cover.
Types of Returns
Understanding the type of return helps streamline the process. Here are common return scenarios you might encounter when dealing with products like Corvette key fob covers:
You Changed Your Mind
If you’ve ordered a product from Keyfobx.com, perhaps a Corvette key fob cover, and simply changed your mind, you can still return it by following the instructions in the “Returning Items” section below. Please remember that you are responsible for the return shipping costs, and the original shipping fees are non-refundable.
Incorrect or Damaged Product
If you received a damaged product or an item you did not order, such as the wrong style or color of Corvette key fob cover, please contact us immediately. Reply to your email receipt, ensuring you include the receipt’s contents in your email. Inform us of the error or damage, and we will resolve the issue at no cost to you, covering all shipping charges (up to the original shipping amount). We will need to receive and inspect the originally shipped product before sending a replacement. If a product was damaged during shipping, please keep all packaging materials until the shipper (UPS, FedEx, etc.) has had the chance to inspect it, should they choose to. Our standard policy is to replace damaged or incorrect products. If you choose not to receive a replacement, the return will be considered a standard return and will be subject to the return policy guidelines mentioned earlier.
Replacement Product
In cases where we’ve sent an incorrect item and subsequently ship the correct replacement, such as the right Corvette key fob cover, we expect the original incorrect item to be returned within 10 business days. If the incorrect item is not returned within this period, your credit card will be charged for the full price of the replacement item (or the incorrect item, whichever is higher), plus applicable shipping fees.
Warranty Replacement
If you believe a product you purchased from Keyfobx.com is defective or has failed under warranty, please get in touch with us. We can assist in determining whether the issue is likely a defect before you proceed with returning the product for inspection. This initial step can save you time and resources if the problem has another cause. Once a product is deemed potentially defective and requires further inspection, we will provide instructions on the next steps. These steps may vary depending on the manufacturer’s warranty guidelines. Typically, shipping costs for returning items for warranty inspection and for returning the item back to you are your responsibility, depending on the manufacturer’s specific warranty policy. More detailed information can be found in our Customer Service section under “Product Warranties.”
Returning Items
To return items you no longer want, such as a Corvette key fob cover you decided against, please follow these steps:
- RMA Request Form: Click here to access and complete the RMA request form. Please fill out a separate form for each item you intend to return.
- Await RMA and Return Address: Wait for us to send you an RMA number and the designated return shipping address.
- Ship the Item: Send the item to the provided address. Use the most economical shipping method that includes tracking. Keyfobx.com is not responsible for items lost in transit during return shipping. Ensure you purchase adequate insurance to cover the value of the returned package.
Should you have any questions regarding our return policy, especially concerning items like Corvette key fob covers, please don’t hesitate to contact us. We are here to help ensure your experience with keyfobx.com is exceptional.
