Upgrading to the SimpliSafe SS3 system brought many improvements, but it also introduced a concern for users familiar with the previous SS2 key fobs: the non-replaceable battery. Initial reassurances from SimpliSafe stated that if a key fob failed, a free replacement would be provided. Having used SimpliSafe for years, I relied on this promise, purchasing two key fobs for my new system. However, real-world experience revealed a different story regarding the Simplisafe Key Fob Battery life.
Initially, SimpliSafe suggested a key fob lifespan of “up to 5 years, depending on usage.” This seemed reasonable, especially considering the advancements in battery technology. However, my experience began to contradict this claim after four years when one of my key fobs, used only sparingly, stopped working. Shortly after, the second key fob, which was used more frequently on a daily basis, also failed, just five months later. True to their word, SimpliSafe promptly replaced both key fobs with new units.
Fast forward to recent times, and the replacement key fob that saw regular use has once again ceased to function. This time, it occurred a mere one year and five months after it was provided as a replacement. Throughout its use, the key fob was handled with care and never subjected to drops or abuse. Upon contacting SimpliSafe again, a replacement was indeed sent, but to my surprise, it arrived as a refurbished unit. This was unexpected, as there was no prior communication about replacements potentially being refurbished rather than new.
This series of events raises questions about the actual lifespan and consistency of the simplisafe key fob battery. The significant variation in battery life – from four years for infrequent use to just over a year for a replacement – suggests a potential issue with product longevity. While SimpliSafe’s initial estimate might have been based on limited early data, the years since SS3’s release should provide ample real-world usage information.
It would be beneficial for SimpliSafe to leverage this accumulated data to re-evaluate and potentially revise their claims regarding key fob battery life. Analyzing replacement rates and the average lifespan of key fobs in the field could provide valuable insights. Understanding how many key fobs are returned due to battery failure and the average duration of their functionality would be crucial for both product improvement and customer expectation management.
Furthermore, transparency regarding replacement products is essential. In situations where refurbished units are provided as replacements, clearly communicating this to the customer beforehand is vital. Receiving a refurbished product when expecting a new one can lead to dissatisfaction, particularly for customers who, like myself, generally avoid refurbished electronics.
While many users might be transitioning to app-based controls, the key fob remains a valuable and convenient accessory for many SimpliSafe customers. Addressing the concerns surrounding simplisafe key fob battery life and replacement transparency will enhance overall customer satisfaction and reinforce trust in the SimpliSafe ecosystem. Hopefully, this feedback encourages SimpliSafe to investigate these points and take appropriate action to ensure product reliability and clear communication with their user base.
