At keyfobx.com, we are committed to ensuring your satisfaction with every purchase, especially when it comes to protecting your car keys with our Universal Key Fob Covers. We understand that sometimes a product might not be exactly what you envisioned, or perhaps you might need a different style or size. That’s why we have clear and customer-friendly return policies in place to give you peace of mind when shopping for your universal key fob cover and other automotive accessories.
This document outlines our standard return policy and an optional enhanced return assurance, Seel Return Assurance, for eligible items, including universal key fob covers. Please take a moment to review these policies before making a purchase or initiating a return.
Standard Return Policy
Before you consider returning a universal key fob cover or any other product, please be aware of the following terms:
- Final Sale and Discontinued Items: We do not accept returns on items marked as final sale or discontinued. These products are offered at significant discounts, and as such, are not eligible for returns. Please check the product description carefully before purchasing final sale items.
- Timeframe for Claims: If you receive an incorrect item, find something missing from your order, or notice any damage, you MUST report it to us within 10 business days of receiving your merchandise. This allows us to promptly address any issues and ensure you receive the correct universal key fob cover or other ordered items in perfect condition.
- Return Period for Store Credit or Exchanges: For returns intended for store credit or exchanges, the items, including universal key fob covers, must be sent back to us within 10 business days from the original delivery date. Please act quickly if you decide to return an item.
- Return Authorization is Essential: No returns will be accepted at our fulfillment center without a valid return authorization approval. Please contact our customer service team to initiate the return process and obtain the necessary authorization. This step is crucial for us to process your return efficiently.
- Include Your Invoice: To ensure we can accurately issue your store credit within two weeks, please include a copy of your original invoice with your return shipment. This helps us quickly identify your order and process your return smoothly.
- Restocking and Freight Charges: All returned or refused shipments are subject to a restocking charge of 20% or $10, whichever is greater. Additionally, you will be responsible for both the original outbound and return freight costs. These charges help cover the expenses associated with processing returns and refused deliveries.
- Store Credit for Most Returns: We do not provide cash refunds. The majority of approved returns will be refunded via store credit, issued as an E-Gift Card code. This store credit can be used for future purchases of universal key fob covers or any other products on our website.
- Our Error – We Cover Costs: If we made a mistake in processing your order, we will take full responsibility. We will cover the original freight costs and provide a return shipping label for the incorrect merchandise. Our priority is to correct our errors promptly and at no cost to you.
- Non-Returnable Products: Certain products are explicitly marked as non-returnable on their respective product pages. These may include closeout items, items purchased with bulk order discounts, and custom/personalized merchandise. Please carefully review the product description before purchasing.
- Replacements for Order Issues: If you receive incorrect, missing, or damaged items, we offer a replacement option. Requesting a replacement will initiate a new order containing the same items as your original order, ensuring you receive the universal key fob cover or other accessories you initially intended to purchase.
- Condition of Returned Items: Returned items, including universal key fob covers, must be in resalable condition. If the returned item is used, damaged, missing parts, or damaged during return shipping due to improper packaging, your refund will be subject to an assessment of the item’s diminished value.
- Limited Warranty for Issues Beyond 10 Days: If you encounter any issues with your order or items after 10 business days from the delivery date, please refer to our LIMITED WARRANTY for further assistance.
Seel Return Assurance
For added flexibility and peace of mind, especially when purchasing items like universal key fob covers online, we offer Seel Return Assurance (SRA) for eligible items at checkout.
- Full Refund Option: Purchasing Seel Return Assurance makes you eligible for a full refund to your original payment method, providing more flexibility than our standard store credit policy. You can learn more about Seel Return Assurance here.
- Shipping Costs for SRA Returns: If you choose to return an item under the Seel Return Assurance policy, you will be responsible for covering the return shipping costs.
- Condition for SRA Returns: Items returned under SRA, including universal key fob covers, must be unused and in their original condition. This includes all original paperwork, packaging, and accessories.
- Processing Time for SRA Returns: Please allow 5-7 business days for us to process your return once it has been received at our Fulfillment Center. We strive to process SRA returns as quickly as possible.
- Lost or Stolen Returns: UTOPIA CREATIONS (d/b/a Simply Greek) and keyfobx.com are not responsible for return packages that are lost or stolen in transit. We strongly recommend keeping your proof of postage and/or return tracking number when shipping items back to us. For items valued over $50 USD, purchasing additional shipping insurance is recommended for your protection.
Returns & Exchanges of Custom/Personalized Products
We aim for complete customer satisfaction. Order cancellations are accepted within 24 hours of order placement. However, due to the personalized nature of some of our products, including custom universal key fob covers if offered, we generally DO NOT accept direct returns or exchanges on these items, UNLESS you have purchased Seel Return Assurance.
We partner with Seel to provide Return Assurance for custom and personalized orders. Without Seel Return Assurance, all custom and personalized orders are considered FINAL SALE. Please carefully review the product description to identify non-refundable and non-exchangeable items before ordering.
We are happy to answer any questions you may have before your order goes into production. Please contact us at [email protected] with any inquiries. For any issues with your custom or personalized items upon receipt, please consult our LIMITED WARRANTY.
By purchasing Seel Return Assurance at checkout, you gain the option to return custom or personalized items and receive a full refund. To qualify for this, you must adhere to the instructions provided under the Seel Return Assurance policy.
Buyer’s Remorse Policy
Returns of our stock* items, including universal key fob covers, due to buyer’s remorse are accepted within 10 business days of order delivery. In such cases, the buyer is responsible for paying the return shipping costs, and the original shipping charges are non-refundable.
If your order qualified for FREE SHIPPING as a promotion, and you return the order or item(s) due to buyer’s remorse, the seller’s original shipping costs will be deducted from your store credit refund. Please also note that a $3.50 handling charge will be applied to ALL approved returns/exchanges under the Buyer’s Remorse Policy.
We hope this comprehensive overview of our return policies clarifies any questions you may have regarding returns, especially for universal key fob covers. At keyfobx.com, we are dedicated to providing a positive shopping experience and are here to assist you with any concerns.
